Frequently Asked Questions

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

An eSIM is a virtual SIM card that enables you to set up a mobile plan with your service provider without requiring a physical nano-SIM card.

Activating your eSIM is a straightforward process involving three steps: 1) Choose your destination 2) Pick a data plan 3) Scan the QR code using your device.

A physical SIM is a tiny chip that you insert into your phone, while an eSIM is a digital SIM enabling you to establish a mobile plan with your carrier sans the need for a physical nano-SIM card.

Discover the list of devices that support eSIM by visiting our dedicated page for compatible phones.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".